Returns and Cancellations

We get it — life (and logistics) happens. Returns and refunds are reviewed individually because every situation is different. The more details you can share when reaching out, the faster we can sort things out.

Changing Your Order

Spotted a mistake? No worries. Email us right away and we’ll do everything possible to make it right before your order ships.

Cancelling an Order

If your wine hasn’t shipped yet, we’ll gladly cancel and issue a refund minus a 3% fee to cover credit-card costs. If the order has already shipped, we can’t pull it back but we’ll work with you on a fair solution. For orders older than 30 days (including pre-arrivals or wines stored for you), cancellations aren’t possible.

Valid Reasons for a Return

We take pride in delivering exceptional service and pristine bottles. While our goal is to make every delivery perfect, here’s when we’ll happily assist with a return:

  • The wrong wine was sent: For example, if a different vintage arrives instead of what you ordered.
  • The wine arrived damaged: If the bottle is showing signs of leakage and the shipment complied with our shipping policy, Snap a photo of any damaged or leaking bottles and send it to david@weekendwine.com within 24 hours of delivery. 

Invalid Reasons for a Return

Because fine wine is perishable and sensitive, some returns just aren’t possible:

  • You didn’t enjoy the wine (taste preferences can be subjective).
  • The wine was a gift, and you’d like to exchange it.
  • Unforeseen shipping delays or failed delivery attempts through our carrier UPS.
  • The wine shows damage from exposure to extreme weather if you chose to override our shipping recommendations.
  • The wine is corked or flawed. Sadly, cork flaws originate at the winery.
  • Wine older than 10 years or shipped overseas.
  • Orders seized or destroyed due to violations of shipping laws or carrier policies.

Quick Reminder

Before placing an order, ensure you understand your local laws regarding alcohol shipments. You are solely responsible for complying with regulations in your jurisdiction.

We’re here to help so please reach out with any concerns or questions!